Accountable to your requirements

Toll FM is committed to the maintenance of a formal Quality Management System (ISO 9001:2000).  The system is designed to give all Toll FM staff access to relevant tools and information to understand our business, our individual roles and to ensure all stakeholders' needs are met and service is continually improved. 

Our operational teams are responsible for implementing these objectives, in conjunction with resources dedicated to the auditing, policy direction, management and improvement of quality in our organisation. 

All pre-qualified suppliers are managed in accordance with our Quality Management System that details requirements for supplier application requirements and regular performance monitoring.

We believe sincerely in continuous improvement as a key driver of our business.  This commitment to our clients is supported by implementation of performance measures involving innovative and continuous improvement on a contractual risk / reward basis.