Client Service Centre - open all hours

Our Client Service Centre (CSC) operates 24 hours a day, seven days a week, with highly skilled and custom-trained personnel to handle all client needs.

Our staff are trained to provide much more than basic call centre functions.  They have received specialist training to enable them to interpret service requests and make qualified decisions on how clients' funds are best spent.

• Determine responsibility for action
• Clearly assign priorities in accordance with the agreed response times
• Manage ad hoc Project Management and Procurement Services
• Monitor performance and quality control and take follow up action
  
• Proactive monitoring to overcome building operational risks
• Provide recommendations on cost effective improvements

In addition, our web-enabled systems are 24x7 accessible providing management and reporting tools that enable clients to interrogate information and make informed decisions whenever they need.